Terms of Service

1. Acceptance of Terms

By accessing or using Lava Loop (the “Platform”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, do not use the Platform. These Terms constitute a legally binding agreement between you and Lava Loop LLC. Your continued use of the Platform following any changes to these Terms constitutes your acceptance of those changes.

2. Description of Service

Lava Loop LLC provides a property management platform for landlords and tenants. The Platform includes tools for rent collection, maintenance request tracking, direct messaging between landlords and tenants, property announcements, and related property management features. Lava Loop LLC acts solely as a technology platform and is not a party to any landlord-tenant lease agreement.

3. Accounts

To use the Platform, landlords must register an account and complete Stripe Connect identity verification. Tenants must be invited by a landlord via the Platform — tenants cannot self-register without an invitation.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at support@lavaloop.app if you believe your account has been compromised. Lava Loop LLC is not liable for any loss or damage arising from your failure to protect your account credentials.

4. Landlord Terms

As a landlord using the Platform, you agree that:

• You are responsible for the accuracy and legality of all property and unit information you provide
• You are responsible for inviting only legitimate tenants with valid lease agreements
• You are responsible for creating accurate rent charges that reflect the terms of your lease agreements
• You must complete Stripe Connect onboarding and identity verification before collecting rent through the Platform
• You are solely responsible for compliance with all applicable landlord-tenant laws in your jurisdiction
• You will not use the Platform to harass, threaten, or discriminate against tenants in violation of applicable fair housing laws

5. Tenant Terms

As a tenant using the Platform, you agree that:

• You are responsible for paying rent on time as agreed in your lease
• You are responsible for submitting accurate and truthful maintenance requests
• You will not use the Platform to submit false or fraudulent maintenance requests
• Your use of the Platform is subject to the lease agreement between you and your landlord, which exists independently of the Platform

6. Payment Terms

All rent payments are processed through Stripe, Inc. By initiating a payment, you authorize Stripe to process the transaction in accordance with Stripe's terms of service.

Lava Loop LLC charges a platform fee of 1.5% on every transaction, deducted automatically via Stripe Connect application fees.

• ACH bank transfer: subject to a Stripe processing fee of 0.8%, capped at $5.00 per transaction, paid by the tenant
• Apple Pay / card payments: subject to standard Stripe card processing fees (2.9% + $0.30), paid by the tenant as a convenience fee

Payment fees are clearly disclosed before each transaction is confirmed. All fees are non-refundable unless required by law. Lava Loop LLC does not guarantee the recovery of failed or disputed payments — disputes are handled directly between the tenant, landlord, and their respective financial institutions through Stripe.

7. Prohibited Conduct

You agree not to use the Platform to:

• Engage in any fraudulent activity, including submitting false payment information or false maintenance requests
• Harass, threaten, or abuse any other user of the Platform
• Provide false or misleading information in your account profile or communications
• Attempt to gain unauthorized access to other users' accounts or data
• Use the Platform in any manner that violates applicable local, state, or federal laws
• Reverse engineer, copy, or create derivative works based on the Platform
• Use automated tools to scrape, crawl, or extract data from the Platform without our written permission

8. Intellectual Property

All content, branding, design, software, and technology on the Platform, including but not limited to the Lava Loop name, logo, and interface, are the exclusive property of Lava Loop LLC and are protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from any Platform content without our express written permission. Your use of the Platform does not grant you any ownership rights in the Platform or its content.

9. Disclaimer of Warranties

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. LAVA LOOP LLC DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOUR USE OF THE PLATFORM IS AT YOUR OWN RISK.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LAVA LOOP LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE PLATFORM. IN NO EVENT SHALL LAVA LOOP LLC'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS EXCEED THE AMOUNT OF PLATFORM FEES YOU HAVE PAID IN THE THREE MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

11. Termination

Lava Loop LLC reserves the right to suspend or terminate your account at any time, with or without notice, if we determine in our sole discretion that you have violated these Terms or engaged in conduct harmful to other users or the Platform. Upon termination, your right to use the Platform ceases immediately. Provisions of these Terms that by their nature should survive termination will survive, including ownership provisions, warranty disclaimers, and limitations of liability.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles. Any legal action or proceeding arising under these Terms shall be brought exclusively in the state or federal courts located in Delaware, and you hereby consent to personal jurisdiction and venue in such courts.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any material changes by sending an email to the address associated with your account at least 14 days before the changes take effect. Your continued use of the Platform after the effective date constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Platform.

14. Contact Us

If you have any questions about these Terms of Service, please contact us at: